Terms and Conditions

Privacy Policy

Indochina Travel Advisor takes your privacy very seriously. Information such as; your name, contact information, travel preferences, special needs, and anything else pertaining to you will not be shared, unless it is necessary to do so to book flights, hotel rooms, make reservations, obtain insurance, and etc.. It is your responsibility to inform the other members of your group of our privacy policy. Indochina Travel Advisor will NEVER sell, share, or rent your information to any outside parties, except as outlined in our privacy policy.

Itinerary Making

You may only use this website for your own personal use or for purposes legitimately connected with purchasing our products and services. You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage.

Step 1: Choose your tour product(s) on our website or submit your inquiry by E-mail to us.
Step 2: After receiving your inquiry, we will reply you by email within 1 working day.
Step 3: Make free changes on your itinerary, and then pay us non-refundable deposit which is equal to 30%-50% of the tour fee to initiate a reservation process (When some events happen or at some festivals, the full payment is required as the deposit).
Step4: You will receive a confirmation email from us, suggesting the proposed flights, hotels and tours should be available at the time of confirmation. We reserves the right to make changes and provide you with the similar alternative options when any conditions change after the confirmation.
Step 5: Full payment-15 days prior to your departure date.
* 30%-50% of the total tour fee is required at the time of booking. After the trip has begun, there will be no refund for unused services due to your early departure, late arrival, or missed days on tours.

Payment methods

We provide 4 payment methods as below:

Tour Amendments

Before your booking has been processed, you can still make changes of your itinerary free of charge. We do this to ensure that your itinerary is absolutely perfect for you. We work hard to ensure that your Indochina tour will be exactly as arranged. We reserve the right to make amendments by altering, postponing, and/or canceling tours due to reasons beyond our control, such as weather, riots, or natural disasters. These conditions are incredibly rare, but we wish to inform you of this possibility. If such an incident arises, the changes to the tour will be recalculated and charged accordingly. If any Indochina tour is changed because of the client’s needs or wishes, the client will be responsible for any additional costs which may arise.

Cancellation

Your deposit will initiate our reservation process. We will confirm with you via E-mail within one to two business days. If your reservation can not be confirmed for any reason, we will fully refund your money without any additional charges.
If it is necessary for you to cancel your tour to Indochina, we will refund your entire payment to Indochina Travel Advisor, except any applicable cancellation fees.

Our cancellation fee policy is as follows:

• 20 or More Days Prior to Departure Date: 10% of the tour Cost but can be applied for your next reservation within 12 months
• 3 Days Prior to Departure Date; No show guests: 100% of the tour Cost
• 7-4 Days Prior to Departure Date: 50% of the tour Cost
• 19-8 Days Prior to Departure Date: 30% of the tour Cost

* Note:
Payments for Yangtze River Cruises will not be refunded if the cancellation is received less than 35 days prior to the cruise date. After a cruise has begun, there will be no refund for unused days, or services due to your early departure, late arrival, or missed days.

When some events happen or at festivals, the cancellation fee will be less than or equal to your full payment.

Travel Documentation

All clients must be in possession of a valid passport and visa or permits at the commencement of travel. All documents are the sole responsibility of the client. We may assist you in applying for the necessary travel documents upon request. We accept no responsibility or liability for the failure of clients to obtain appropriate documentation

Health Requirements

All clients should familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements in countries visited.

Communications

You may feel free to contact us for any reason. You can contact us via E-mail, fax, or telephone. If for any reason, you fail to receive any reply from us in regard of your tour status within 2 business days, please contact our Customer Service at service@IndoChinaTravelAdvisor.com or telephone us at 0086-773-5831391.

Complaints and Claims

If for any reason you are unsatisfied with any service we have provided, contact your local tour guide, or travel consultant immediately to ensure similar issues do not occur again during your Indochina tour. In the event of a complaint, or claim for compensation, you must inform us by E-mail, regular mail, or facsimile within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim.

Responsibility

Indochina Travel Advisor shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Indochina Travel Advisor's control. Neither Indochina Travel Advisor nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes. Indochina Travel Advisor shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Indochina Travel Advisor.